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SHIPPING & RETURN

SHIPPING METHODS & RATES

Our orders are shipped and delivered on business days (Monday through Friday, excluding public holidays). Our standard shipping carrier is Ninjavan. We kindly ask that you anticipate 5-7 business days for standard shipping. Standard Shipping Charges apply (if applicable).

In the event of foreseeable shipping delays, we will put up a disclaimer on the site to inform beforehand.

If we attempt to deliver your order, but you are not present to receive it, we will re-deliver on the next available date. However, please note that you will be charged a re-delivery fee of S$5 if your delivery fails two (2) or more times.

International shipping: We regret that we currently do not ship outside Singapore.

ORDER STATUS

Any orders placed and received on business days (Monday to Thursday, excluding public holidays) are processed on the next working day in the order in which they are received. Orders placed and received on weekends (Friday, Saturday or Sunday) will be processed on the next business day (Monday). If you have questions about your order, please email us at astalift.sg@fujifilm.com and we would be happy to assist you.

CHANGE SUBMITTED ORDERS

Once your order is successfully submitted, we regret to inform that we are not able to accommodate to any changes to the order. If you have any enquiries on your order, please contact us at astalift.sg@fujifilm.comand we will do our best to assist you.

REPORT ORDER PROBLEM

If your order is missing a product, contains a damaged item, or other concern, please contact us at astalift.sg@fujifilm.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

RETURNS & EXCHANGES

Online Purchases

If for any reason you are not satisfied with your purchase of the product purchased from astalift.com.sg, (“Website”) you may request for an exchange by requesting to our customer service within 7 days from the date you receive your order, subject to the following:

  • Item must be purchased from the Website;
  • Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner;
  • All returns and exchanges requests must be accompanied with the original sales receipt/invoice; and
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • Purchases made with any vouchers will not be eligible for exchange or returns.
  • Sales and/or Promo item/s are not valid for returns or exchange.
  • All additional shipping fees will be borne by you. Original shipping charges, duties and/or taxes are non-refundable

In-Store Purchases

For any in-store purchases made from our offline official stores, you may request for an exchange from the original store of purchase within 7 days of purchase, subject to the following:

  • Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner;
  • All returns and exchanges requests must be accompanied with the original copy receipt/invoice; and
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • Purchases made with any vouchers will not be eligible for exchange or returns.

Refunds

All refunds are subjected to company discretion based on case by case basis. Kindly contact us at astalift.sg@fujifilm.com within 7 days of purchase together with the valid receipt. When you request for a refund, you will be required to return all products, travel sizes given during the purchase. Any vouchers redeemed and used with points from the transaction will be deemed invalid and the voucher value will not be refunded. Any points earned from the refunded transaction will also be invalid and member tier may be downgraded if necessary.

Partners and Third Party Platforms

Any request for returns and/or exchanges of products purchased from our official partners (in-store and online), drug stores (including Watsons), and other third-party platforms, shall subject to the return and exchange policy of the applicable official partner, drug store, and/or other third-platforms where the product was originally purchased.

Processing of Returns Requests

Please allow up to ninety (90) days for the processing of the refund which will be made via your credit card. Where applicable, all costs and/or expenses associated with the return of the products shall be solely borne by you.

Non-Exchange / Non-Returns

We reserve our right to not process any request for exchange or refund for products which:

  • Have been stated as non-returnable or non-exchangeable;
  • Were not purchased from our Website or any of our offline official stores;
  • Were purchased from any unauthorised retailers, websites or other unauthorised sources;
  • Were purchases made outside of Singapore; and/or
  • Do not meet the requirements set out for “Online Purchases” or “In-Store Purchases” above.

All returns, refunds and exchange requests must be done in accordance with the terms set out above, and/or as instructed by any of our authorised representatives. We reserve our right to refuse any request for a returns, refunds and/or exchange unless all requirements and instructions are followed to our satisfaction or if we deem or suspect (at our sole discretion) that any request is fraudulent. Upon accepting any of the remedies set out above, you agree that you shall have no further claim against Fujifilm Asia Pacific Pte Ltd as regard to the non-confirming or defective product.

If you have any questions about our return and exchange policy, please contact our us at astalift.sg@fujifilm.com